/* Same tokens and pieces as the iva2 panel (helena-externa/src/ui.ts), so the two panels read as one family. Light only. */
:root{--ink:#1d2b33;--ink2:#46565f;--mute:#6b7a83;--line:#dfe5e9;--line2:#edf1f3;--bg:#f4f6f8;--card:#fff;--brand:#176c66;--side:#12343b;--ok:#0f7b5f;--warn:#a86400;--bad:#b23a3a;--info:#33658a;--s1:#0F8F72;--s2:#C9821A;--s3:#6250D6}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
a{color:var(--brand)}
.shell{display:grid;grid-template-columns:236px minmax(0,1fr);min-height:100vh}
aside{background:var(--side);color:#dfeeed;padding:16px 12px 24px;position:sticky;top:0;height:100vh;overflow:auto}
aside .brand{color:#fff;font-weight:800;font-size:21px;letter-spacing:-.01em;margin:2px 10px 6px}
aside .brand small{display:block;font-weight:400;letter-spacing:0;color:#9fc4c0;font-size:12px}
aside .grp{font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:#8fb5b1;margin:18px 10px 6px}
aside a{display:flex;gap:10px;align-items:center;color:#d5e8e6;text-decoration:none;padding:7px 10px;border-radius:8px;font-size:14px;margin-bottom:2px}
aside a:hover{background:#1c454c;color:#fff}
aside a.on{background:#226068;color:#fff;font-weight:600}
aside .i{width:20px;text-align:center}
.top{display:flex;flex-wrap:wrap;gap:8px 14px;align-items:center;background:#fff;border-bottom:1px solid var(--line);padding:10px 24px;font-size:13px}
.top .acct{font-weight:700;font-size:14px}
.top .mode{background:#eef6f5;color:#145a55;border:1px solid #cfe5e2;padding:2px 10px;border-radius:999px}
.top .st{margin-left:auto;display:flex;gap:14px;align-items:center;color:var(--ink2);flex-wrap:wrap}
.dot{width:9px;height:9px;border-radius:50%;display:inline-block;margin-right:6px}
.dot.ok{background:var(--ok)}.dot.bad{background:var(--bad)}
main{padding:20px 24px 56px;max-width:1240px}
.ph h1{font-size:24px;margin:0 0 4px}
.ph p{margin:0 0 16px;color:var(--ink2);max-width:900px}
.sec{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin:0 0 16px;min-width:0;box-shadow:0 1px 2px rgba(16,40,48,.05)}
.sh{display:flex;align-items:baseline;gap:12px;justify-content:space-between;margin-bottom:6px;flex-wrap:wrap}
.sh h2{font-size:17px;margin:0}
.sh a{font-size:13px;white-space:nowrap}
.grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px}
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{padding:8px 10px;border-bottom:1px solid var(--line2);text-align:left;vertical-align:top}
thead th{font-size:12.5px;color:var(--ink2);font-weight:600;background:#f6f8f9;border-bottom:1px solid var(--line)}
td.n,th.n{text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}
tbody tr:hover td{background:#f8fbfa}
tr.tot td{font-weight:700;border-top:1px solid var(--line);border-bottom:0;background:#fbfcfc}
table.ficha th{width:22%;color:var(--ink2);font-weight:600;font-size:13px;background:#fbfcfc}
table.conversa th{width:110px;font-size:13px;color:var(--ink2)}
table.conversa tr.ia th{color:var(--brand)}
table.conversa tr.sistema td,table.conversa tr.sistema th{color:var(--mute);font-style:italic}
.note{background:#f6f8f9;border:1px solid var(--line);border-radius:8px;padding:10px 12px;color:var(--ink2);font-size:14px;margin:6px 0}
.src{font-size:12px;color:var(--mute);margin:8px 0 0}
small,.muted{color:var(--mute)}
code{background:#f1f5f4;padding:0 4px;border-radius:4px;font-size:.92em}
.alerts{list-style:none;margin:0;padding:0}
.alerts li{display:flex;gap:10px;align-items:flex-start;padding:7px 0;border-bottom:1px solid var(--line2)}
.alerts li:last-child{border-bottom:0}
.ic{flex:0 0 22px;height:22px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;margin-top:1px}
.ic.ok{background:var(--ok)}.ic.info{background:var(--info)}.ic.warn{background:#c9821a}.ic.bad{background:var(--bad)}
/* numbers first: plain blocks in ink, no colour coding */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:0 0 16px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;box-shadow:0 1px 2px rgba(16,40,48,.05);display:flex;flex-direction:column;gap:2px;min-width:0}
.kpi .k{font-size:12.5px;color:var(--ink2);font-weight:600}
.kpi b{font-size:26px;line-height:1.2;font-variant-numeric:tabular-nums;letter-spacing:-.01em}
.kpi .d{font-size:12.5px;color:var(--mute)}
.meter{display:block;width:100%;height:6px;margin-top:8px}
.meter .tr{fill:var(--line2)}.meter .fl{fill:var(--brand)}
/* chart: three validated hues in fixed order, the fourth group neutral and outlined */
.chart{margin:8px 0 12px}
.chart svg{display:block;width:100%;height:26px}
.s1{fill:var(--s1)}.s2{fill:var(--s2)}.s3{fill:var(--s3)}.s0{fill:#fff;stroke:#8a8f96;stroke-width:1.5;stroke-dasharray:4 3}
.chart rect:hover{opacity:.85}
i.sw{display:inline-block;width:12px;height:12px;border-radius:3px;margin-right:8px;vertical-align:-1px}
i.sw.s1{background:var(--s1)}i.sw.s2{background:var(--s2)}i.sw.s3{background:var(--s3)}i.sw.s0{background:#fff;border:1.5px dashed #8a8f96}
.b{display:inline-block;padding:1px 8px;border-radius:6px;font-size:12px;font-weight:600;white-space:nowrap;border:1px solid transparent}
.b.ia_respondeu{background:#e3f4ee;color:#0b6b55;border-color:#bfe3d6}
.b.recado{background:#fbf0de;color:#8a5600;border-color:#efd5a8}
.b.transferida{background:#eeebfb;color:#4a3bb0;border-color:#d6d0f4}
.b.sem_conversa{background:#fff;color:#46565f;border:1px dashed #8a8f96}
.b.falha{background:#fde8e8;color:#9b2c2c;border-color:#f3c5c5}
.b.curso{background:#eef2f4;color:#46565f}
/* softphones */
button{font:inherit;font-weight:600;border-radius:8px;border:1px solid var(--line);padding:9px 18px;cursor:pointer;background:#fff;color:var(--ink)}
button.primario{background:var(--brand);border-color:var(--brand);color:#fff}
button.primario:hover{background:#1c8079}
button.perigo{background:var(--bad);border-color:var(--bad);color:#fff}
button:disabled{opacity:.55;cursor:default}
button:focus-visible,a:focus-visible{outline:3px solid #7fc4bd;outline-offset:2px}
.tempo{font-variant-numeric:tabular-nums;color:var(--ink2);margin-left:8px}
.thread{display:flex;flex-direction:column;gap:10px;margin:4px 0 14px;min-height:60px}
.bub{padding:8px 12px;border-radius:10px;max-width:80%;font-size:14.5px}
.bub.cidadao{background:#eef6f5;border:1px solid #cfe5e2;align-self:flex-end}
.bub.ia{background:#fff;border:1px solid var(--line);align-self:flex-start;box-shadow:0 1px 2px rgba(16,40,48,.05)}
.bub.sistema{align-self:center;color:var(--mute);font-size:13px;font-style:italic}
.bub small{display:block;font-size:11.5px;color:var(--mute);font-weight:600}
.toque{border:1px solid #cfe5e2;background:#eef6f5;border-radius:12px;padding:14px 16px;margin:10px 0}
.toque h3{margin:0 0 4px;font-size:16px}
.toque p{margin:0 0 10px;color:var(--ink2)}
.telefone p{max-width:760px}
/* published demo: the "Sair" link in the top bar and the login page */
.top form{margin:0;display:inline}
button.link{border:0;background:none;padding:0;color:var(--brand);font-weight:600;font-size:13px;text-decoration:underline;border-radius:4px}
body.entrar{display:flex;min-height:100vh;align-items:center;justify-content:center;padding:16px}
.login{width:100%;max-width:380px}
.login .sec{padding:22px 22px 24px}
.login .marca{font-weight:800;font-size:24px;letter-spacing:-.01em;color:var(--side)}
.login .marca small{display:block;font-weight:400;letter-spacing:0;font-size:13px;color:var(--mute)}
.login h1{font-size:18px;margin:16px 0 2px}
.login p{margin:0}
.login label{display:block;font-size:13px;font-weight:600;color:var(--ink2);margin:16px 0 4px}
.login input[type=password]{width:100%;font:inherit;padding:9px 12px;border:1px solid #b9c4ca;border-radius:8px;background:#fff;color:var(--ink)}
.login input[type=password]:focus-visible{outline:3px solid #7fc4bd;outline-offset:1px}
.login button{width:100%;margin-top:14px}
.login .erro{background:#fde8e8;border:1px solid #f3c5c5;color:#9b2c2c;border-radius:8px;padding:8px 12px;font-size:14px;margin:14px 0 0}
.login .src{text-align:center}
/* inside the Helena portal: no dark column, the menu becomes a row */
body.embed .shell{grid-template-columns:minmax(0,1fr)}
body.embed aside{position:static;height:auto;padding:8px 16px;display:flex;align-items:center;gap:14px;overflow:visible}
body.embed aside .brand{margin:0;font-size:17px}
body.embed aside .brand small{display:none}
body.embed aside nav{display:flex;flex-wrap:wrap;gap:4px}
body.embed aside .grp{display:none}
body.embed aside a{margin:0}
@media(max-width:900px){
  .shell{grid-template-columns:minmax(0,1fr)}
  aside{position:static;height:auto}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grid2{grid-template-columns:minmax(0,1fr)}
  main{padding:16px}
}